Refund / Return Policy

Horizon Haven Holidays Pvt Ltd
Address: 306, 3rd floor,Pioneer towers, Marine drive, Ernakulam, Kerala, India-682031
Email: [email protected]
Phone: +91 94968 38670

Thank you for choosing Horizon Haven Holidays Pvt Ltd for your travel needs. We strive to ensure that your experience with us is pleasant and hassle-free. However, we understand that sometimes plans change, and you may need to request a refund or return. Please review our policy below.

1. Cancellation and Refund Policy

1.1 Tour Packages:

  • Cancellation by Client:
    • More than 30 days before departure: Full refund minus any non-refundable deposits and administrative fees.
    • 15-30 days before departure: 50% refund of the total tour cost.
    • Less than 15 days before departure: No refund.
  • Cancellation by Horizon Haven Holidays Pvt Ltd:
    • If we cancel a tour due to unforeseen circumstances, you will receive a full refund.

1.2 Hotel Bookings:

  • Cancellation by Client:
    • More than 7 days before check-in date: Full refund minus any non-refundable deposits and administrative fees.
    • Less than 7 days before check-in date: No refund.
  • Cancellation by Horizon Haven Holidays Pvt Ltd:
    • If we cancel a hotel booking due to unforeseen circumstances, you will receive a full refund.

1.3 Flight Bookings:

  • Refunds for flight cancellations will be subject to the airline’s policies. Administrative fees may apply.

2. Refund Process

  • To request a refund, please contact us via email at [email protected] or call us at +91 94968 38670.
  • Provide your booking reference number, details of the services booked, and the reason for cancellation.
  • Refunds will be processed within 14 business days after approval of your request.
  • Refunds will be credited back to the original payment method.

3. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

  • Non-refundable deposits.
  • Fees for visa processing.
  • Certain promotional offers or discounts.

4. Changes to the Policy

Horizon Haven Holidays Pvt Ltd reserves the right to amend this Refund / Return Policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.

If you have any questions about our refund or return policy, please do not hesitate to contact us.

Thank you for your understanding and cooperation.

Sincerely,

Horizon Haven Holidays Pvt Ltd
306, 3rd floor,Pioneer towers, Marine drive, Ernakulam, Kerala, India-682031
Email: [email protected]
Phone: +91 94968 38670

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